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Will my claims really be paid faster?
Most definitely. Electronic claims are always processed before paper claims and because of electronic medical billing tracking methods in place, the insurance companies can't say they never received your claims. Claims editing reduces rejections. Less than 1% error rate and notification of rejected claims with in 24 to 48 hrs. Turn around time 14-30 days.
Will my patient charts ever have to leave the office?
Positively not! Any pertinent information our medical billing service needs, we contact your office manager and request by fax or phone. You send only information that is necessary for filing claims and paperwork needed for the type of services you are requesting. All patient information is kept in the strictest of confidentiality and is only used for medical billing purposes. Our medical billing service will only have access to what you provide.
What information does your medical billing service need from us to process claims?
Depending on medical billing services rendered, but to process the claims, need copies of superbill for services performed, patient enrollment form and insurance card front and back. For accounting of payments, you provide copies of EOB's to post the payments. Further acquired information needed will be; insurance carriers that your medical practice accepts, "choice" enrollment form, EMC agreements, where applicable, fee schedules.
How will this information be submitted to your medical billing service?
Via by mail, fax, ups, certified, digital ID encrypted e-mail (leave option open to provider). How often claims are transmitted to billing service is your preference; daily or weekly.
How will you follow-up on claims?
A daily task using a tracking management system with precise aging reports. Dedicated and persistent follow-up on unpaid claims with in 7 days. Pursued by phone contact & letters.
What type of appeal process do you have in place?
Our medical billing service will challenge any and all rejections with perseverance. Direct phone call to carrier. Call provider if need assistance with requested information from carrier. Resubmit CMS form with denial and any paperwork necessary in getting the claim paid. Follow-up immediately on second submission. Appeal letter request.
What practice management software does your medical billing service use?
Choice Medical Billing Service uses Medisoft Advanced Patient Ver.9.
What safe guards are in place for security of data backup?
We perform full backups weekly, followed by incremental backups daily on removable storage. Medisoft automatically performs daily backups. We have a high powered UPS for emergency purposes, so all data can be saved and stored properly in a timely manner. The removable storage is secure in locked area, labeled and dated.
Why should I pay for your medical billing services in addition to my current staff?
We offer percentage based services, we invoice only on billing revenues collected per month nothing more!. Flat monthly rates also available upon request. Resubmission at no extra cost. Our medical billing service has the time for dedicated follow-up and the appeals process. Reduces the workload on your office staff. Leaves more time free for patient care and other qualified duties. No overhead costs when utilizing our medical billing service. BOTTOM LINE: YOU DON’T PAY, IF WE DON’T COLLECT !!
How long will the process take to setup my medical practice account?
Many factors are involved here. All necessary information and paperwork needed for processing and setup; should be submitted to our billing service immediately by you or your staff. The enrollment process, setup and registration will begin with clearinghouse. They require specific information also. The timing of paperwork is the key. Insurance EDI enrollment forms/contracts need to be submitted. Government carriers take a substantial amount of time (up to 4-6 wks.), commercial (1-2 wks.). Our medical billing service will submit paper claims; until all processes are complete and intact. Account preparation and setup process; estimated 2 to 4 wks. "CHOICE" Medical Billing Service will do all possible ensuring the speed in which your medical practice is setup and fully functional.
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